Key Areas of Responsibility (Include but not limited to)

General:

• Negotiate with the airlines to achieve the correct space allocation is gained for the uplift of freight.

• Negotiate rates with airlines and overseas partners to secure business and maximize profits.

• Run daily reports and work through outstanding files/open files with the service supplier on shipments blocked in transit.

• Supervise the building of export pallets to maximize space and ensure correct packing and safe handling of all freight.

• Participate in processing online quotes (full in-house training will be provided).

• Promote and implement initiatives to increase export jobs and promote trade lanes.

• Oversee the import processing function to ensure delivery of accurate documentation and invoicing to our customers.

• Complete and action reconciliation reports before the invoicing process.

• Provide support for the Sales team as required.

• Cross sell all products!

• Be ‘hands-on’ in the operations and support all staff in their daily activities as required.

• On a weekly basis, monitor and ensure that all jobs are invoiced and costed accurately within 24 hours. (KPI)

• Timely and professional response to all Claims using the Claims Policy and Procedures.

• Advise your Reporting Manager immediately as to any significant claims issues. (KPI)

• Delegate effectively to ensure consistent work output is achieved from all employees.

• Ensure that all import flights on shift are completed and correctly closed in Freight PAC, including verifying piece counts, AWB discrepancies and unknown cargo status.

• Coordinate staff, demonstrating abilities to effectively complete import/export flights within the specified service level agreements.

• Ensure all import/export documents are correctly maintained including completing damage reports in Freight PAC and storing the corresponding photos on the warehouse folder

• Perform dangerous goods acceptance checks and processes.

• Be relief for team when necessary.

• Provide on the job training for team members.

Warehouse:

• Ensure all freight scheduled for departure is ready on time for lodgment with the airlines.  Regularly liaise and update with warehouse on freight departure to airlines.

• Monitor the import cargo movement, availability, retrieval and check in to ensure timely delivery of freight to our customers.

• Monitor any damaged or surplus cargo. Investigate and action including any customs notification and claims action as required.

• Ensure all import documents are received and completed in the correct manner, and subsequently stored in the correct location.

• Perform duties which centre on ‘hands on’ activities in areas which are directly and indirectly associated with freight handling.

• This includes receipts and dispatch, sort or breakdown of cargo to customer specifications.

• Operate equipment and vehicles including forklifts in accordance with safe operating procedures.

• Carry out established procedures ensuring freight is handled correctly including the loading and unloading of freight from ULD’s and vehicles.

• Perform cargo security screening including operating screening equipment such as ETD and x-ray machines.

• Ensure cargo irregularity reports are completed in Freightpac and respective photos taken.

Other duties as directed:

Communication and Customer service

• Manage your team to action all email and telephone enquiries with a heightened urgency and eagerness.

• Respond to all emails and telephone calls within 2 hours of receipt or earlier. (KPI)

• Maintain effective and positive communications between warehouse and operations to ensure correct information flow as required.

• Manage timely and accurate communications with customers on shipment delays/changes and reasons why.

• Ensure customer complaints are dealt with in an effective and positive manner to ensure complete customer satisfaction.

• Initiate and apply effective communication with employees, managers and customers.

• Conduct regular meetings with team to ensure improved communications between individuals and departments.