Call Centre Customer Service
YOUR FUTURE BEGINS HERE
Job Description
About Us:
Join our client, a leading insurance provider with a reputation for excellence and customer-focused service. We are on the lookout for a passionate Customer Service Call Centre Operator to be a part of our vibrant team. If you're excited about delivering top-notch support and making a difference for our clients, this is the role for you!
Role Overview:
As a Customer Service Call Centre Operator, you'll be the friendly voice our clients rely on. You'll handle inquiries, resolve issues, and provide exceptional service to ensure that every customer interaction is positive and efficient. This role is perfect for individuals who thrive in a dynamic environment and are committed to delivering outstanding service.
Why You’ll Love Working With Us:
Competitive Salary: Enjoy a competitive salary and benefits package.
Dynamic Environment: Work in a fast-paced, supportive, and fun work environment.
Career Growth: Take advantage of opportunities for professional development and career advancement.
Impactful Work: Make a difference every day by helping our clients navigate their insurance needs with confidence.
Ready to Make an Impact?If you’re enthusiastic about providing exceptional customer service and eager to be part of a thriving insurance team, we want to hear from you! Send your resume and a brief cover letter showcasing your customer service skills and experience
Job Responsibilities
Handle Inquiries: Answer incoming calls and assist clients with their insurance-related questions, policy details, and claims processing.
Resolve Issues: Address customer concerns and resolve problems promptly, ensuring a high level of satisfaction with every interaction.
Provide Information: Offer clear, accurate information about insurance products, services, and processes to help clients make informed decisions.
Document Interactions: Maintain detailed records of customer interactions, transactions, and follow-up actions in our system.
Support Team: Collaborate with colleagues and support team initiatives to enhance overall service quality and efficiency.
Improve Processes: Identify opportunities to improve customer service procedures and share insights to help streamline operations.
Skills + Experience
Customer-Centric Attitude: A genuine passion for helping people and providing exceptional customer service.
Strong Communication Skills: Excellent verbal communication skills with the ability to clearly articulate information and resolve issues.
Problem-Solving Abilities: A proactive approach to identifying and solving problems, ensuring client satisfaction.
Attention to Detail: Meticulous in managing client information and handling transactions accurately.
Tech-Savvy: Comfortable using call centre software and Microsoft Office applications.
Previous Experience: Prior experience in a call centre or customer service role, preferably in the insurance industry, is a plus.
Team Player: Ability to work effectively within a team environment while managing individual responsibilities.
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JOB CATEGORY
Customer Service
LOCATION
Melbourne
JOB TYPE
Per
EXPERIENCE LEVEL
Entry Level
SALARY
TBC
REFERENCE NUMBER
About Us
At Bridgepoint Recruitment, we are passionate about connecting talented individuals with exceptional job opportunities.
With close to 100 years of combined industry experience, our dedicated team understands the nuances of various sectors and the importance of finding the right fit for both candidates and employers.
Bridgepoint Recruitment has extensive experience in executive search. We cover key industries, with a specific interest in accounting, freight & logistics and sales & marketing.
We pride ourselves on our personalised approach, taking the time to understand the unique needs of each client and candidate. Our commitment to integrity, transparency, and excellence drives us to deliver outstanding results, making the hiring process seamless and effective. Let us be your partner in achieving success in your career or workforce.