Import Operator
YOUR FUTURE BEGINS HERE
Job Description
The Import Operator will process all customer inbound shipments within a timely manner and with 100% accuracy and efficiency.
This position will provide the highest quality customer service and attention to all customers aligning to best operating practices and work closely with the Warehouse and Transport Teams to ensure prompt turnaround of import deliveries. This is a hands-on role that processes a high degree of email communication, data entry and data capture of information.
The business operates on a 7 day/week working roster so the position holder will be required to be available for weekend, overtime and public holiday work when needed. The company culture promotes professional customer service, positive and respectful attitude, and a proactive team environment.
Job Responsibilities
Main accountabilities include:
Liaise and assist Imports Supervisor to ensure the timely pick-up of freight from CTO’s
Liaise with airlines for flight information and freight availability
Data capture of consolidation information and the sending of pre-alerts/document availabilities faxes and the timely and correct billing to customers
Ensure that all Import jobs are invoiced and costed within 24 hours of arrival
Cargo Automation of all consolidation
Ensure all freight is checked-in within 30 minutes of receiving from the warehouse and all checkins have been processed before the end of day
Report damage and surplus cargo to Management immediately
Assist with processing Import Deliveries on the Delivery counter as back-up when required
Ensure all jobs are invoiced and costed accurately within 24 hours. (KPI)
Consistently strive to improve processes to achieve maximum productivity and extend profit levels.
Human Resources and Training:
Ensure your regulatory qualifications are relevant and current to the position and tasks undertaken, within the prescribed dates
Coordinate relevant training with your reporting manager
Attend training courses offered by the company to up skill professional and industry knowledge.
Company Policy, Procedures and Industry Regulations:
Timely and professional response to all Claims using the Claims Policy and Procedures
Advise your Reporting Manager immediately as to any significant claims issues. (KPI)
Follow and adhere to all Security, Customs and Quarantine criteria.
Follow and adhere to company and operational policy and procedures. Safety and Security
Maintain a tidy and efficient work area.
Follow and adhere to all safety, and security policy and procedures.
Report all incidents/accidents to your Reporting Manager immediately
Take part in regular Import meetings to ensure good communications and direction is maintained.
Reply to all telephone calls within 2 hours of receipt. (KPI)
Maintain your email messages in an efficient filing system and all emails are responded to within 2 hours or earlier.
Action any customer complaints immediately in an effective and positive manner to ensure complete customer satisfaction. Refer these to the reporting manager.
Apply effective communication with employees, managers and customers.
Skills + Experience
Qualifications and Experience
High School Certificate or equivalent. Without HSC or equivalent additional work experience to achieve equivalent is preferred.
Minimum of 1-3 years’ experience in the Freight Forwarding Industry.
Over 95% data entry accuracy rate tested and over 40 wpm typing speed tested.
Knowledge in Excel computing software to understand spreadsheets.
Intermediate knowledge in Microsoft Word to create documents and letters for business purposes.
Interpersonal skills
Ability to clearly explain to clients and peers, any questions requiring clarification
Ability to write effectively and to extract information from written materials
Show understanding to employee’s problems and suggestions and provide alternative options to solutions
Display a high level of customer service and maturity when dealing with customers, peers and managers
Consistently display a friendly and confident manner with a pleasant personality
High integrity can be depended upon and is a team player
Special Job Requirements:
You will have a clear understanding of pallet sizes, weight restrictions and knowledge of weight balancing to anticipate daily volumes from pre-alerts.
It is expected in this position, overtime will occur and regular weekend work will be rostered.
We operate with an open door policy, encourage positive communication and feedback from all employees and operate in a hands-on environment.
We insist on a professional and safe business dress standard for all employees. If a uniform is provided this must be worn in accordance with the company policy.
SHARE THIS JOB
JOB CATEGORY
Air Freight
LOCATION
Brisbane
JOB TYPE
Permanent
EXPERIENCE LEVEL
Intermediate
SALARY
TBC
REFERENCE NUMBER
About Us
At Bridgepoint Recruitment, we are passionate about connecting talented individuals with exceptional job opportunities.
With close to 100 years of combined industry experience, our dedicated team understands the nuances of various sectors and the importance of finding the right fit for both candidates and employers.
Bridgepoint Recruitment has extensive experience in executive search. We cover key industries, with a specific interest in accounting, freight & logistics and sales & marketing.
We pride ourselves on our personalised approach, taking the time to understand the unique needs of each client and candidate. Our commitment to integrity, transparency, and excellence drives us to deliver outstanding results, making the hiring process seamless and effective. Let us be your partner in achieving success in your career or workforce.